Auto Service Advisor - Customer-Driven Repairs & Growth

Bosselman Enterprises; Max Meadows (VA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Paid vacation

401K with match

Health, dental and vision insurance

Disability insurance

Life insurance

On-demand pay via PayActiv

Growth opportunities

Job summary

Bosselman Enterprises is seeking a Service Advisor in Virginia to greet customers, assess repair needs, and relay information to technicians. You will help determine repairs and costs, manage estimates, and guide customers through the service process.

The role emphasizes strong communication, multitasking, and accuracy in pricing and work orders. Training within 90 days, and eligibility for benefits including health, retirement, and on-demand pay.

Qualifications

• Retail or guest service experience preferred.
• Valid Driver's license and insurable to drive.
• Able to maintain working knowledge of parts inventory.
• Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
• Able to work on the computer system efficiently.
• Ability to read, write and perform math skills.
• Must possess a positive, enthusiastic attitude.
• Must be flexible with the ability to adapt to change when required.
• Demonstrates excellent communication skills.
• Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
• Must have reliable transportation and phone.
• Must be able to communicate in English.
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Responsibilities

• Greet customers promptly and provide friendly competent customer service.
• Coordinates the service center's scheduling and workflow.
• Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
• Answers customer questions about service outcomes and consults with the Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Comprehends the industry needs by increasing knowledge of products and services.
• Understands the customer's need and be able to communicate those needs with the Technicians and vice versa.
• Responsible for keeping all customer facing items cleaned, stocked, and up to date.
• Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the guidelines of the company.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Reports for work in a timely manner when scheduled.
• Assists with other duties as assigned.

Skills

Customer service

Communication skills

Computer proficiency

English proficiency

Tools

Computer system

Job description

Bosselman Enterprises is seeking a Service Advisor in Virginia to greet customers, assess repair needs, and relay information to technicians. You will help determine repairs and costs, manage estimates, and guide customers through the service process.

The role emphasizes strong communication, multitasking, and accuracy in pricing and work orders. Training within 90 days, and eligibility for benefits including health, retirement, and on-demand pay.