Auto Service Advisor: Customer-Driven Car Care

Victory Automotive Group; West Virginia; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

401(k) with Company Match

Opportunity for Advancement

Job summary

Victory Automotive Group in West Virginia is seeking an Automotive Service Advisor to facilitate communication between customers and technicians. The Service Advisor will assess customer needs, recommend repairs, and oversee service delivery.

The ideal candidate should have a high school diploma, at least one year of experience in a dealership or large facility, and must demonstrate strong customer service and communication skills.

Compensation includes competitive pay, medical benefits, and opportunities for advancement within a professional, non-smoking, and drug-free workplace.

Qualifications

• Customer service oriented and dependable.
• Outstanding communication skills are essential.
• Ability to read and comprehend instructions.
• Basic computer and internet skills.

Responsibilities

• Act as the primary point of contact for customers regarding service/repair matters.
• Schedule service and follow up on repairs to ensure prompt delivery.
• Make repair recommendations and manage customer expectations.
• Maintain knowledge of vehicle operation and service information.
• Attend staff meetings and training as required.

Skills

Customer Service

Communication Skills

Technical Knowledge

Education

High school diploma or GED

Job description

Victory Automotive Group in West Virginia is seeking an Automotive Service Advisor to facilitate communication between customers and technicians. The Service Advisor will assess customer needs, recommend repairs, and oversee service delivery.

The ideal candidate should have a high school diploma, at least one year of experience in a dealership or large facility, and must demonstrate strong customer service and communication skills.

Compensation includes competitive pay, medical benefits, and opportunities for advancement within a professional, non-smoking, and drug-free workplace.