Auto Service Advisor — Customer-Centric & Upsell Pro

Gulf States Financial Services, Inc.; Carson City (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Gulf States Financial Services, Inc. is seeking a Service Advisor – Automotive to greet customers, schedule service appointments and act as the liaison between customers and service technicians. You will listen to repair needs and provide clear estimates, while upholding dealership policies and high standards of service.

Responsibilities include upselling services with integrity, managing warranties, following up on repairs, and maintaining CSI scores as part of daily service operations.

Qualifications

• Customer-service oriented with strong communication skills.
• Ability to listen to customer needs and articulate repair requirements clearly.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• Upsell recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Job description

Gulf States Financial Services, Inc. is seeking a Service Advisor – Automotive to greet customers, schedule service appointments and act as the liaison between customers and service technicians. You will listen to repair needs and provide clear estimates, while upholding dealership policies and high standards of service.

Responsibilities include upselling services with integrity, managing warranties, following up on repairs, and maintaining CSI scores as part of daily service operations.