Auto Service Advisor & Customer Care Pro

Reliable Chevy; Springfield, Northern (MO, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Reliable Chevy in Springfield, MO is seeking a customer-focused service advisor to greet customers, manage the repair process, and communicate clearly with technicians and customers. The role emphasizes accurate pricing, thorough documentation, and timely updates to ensure a smooth service experience.

The ideal candidate will have a high school diploma or GED, strong communication skills, and previous dealership or customer service experience.

Qualifications

• Must possess strong attention to detail and organizational skills.
• Effective verbal and written communication abilities are required.
• Demonstrated teamwork and reliability in a fast-paced environment.
• High School Diploma or GED is required.
• Basic math skills needed for pricing and calculations.
• Previous customer service experience is preferred.
• Background checks and drug screens are required.
• Dealership experience is a plus.

Responsibilities

• Greet customers in a friendly and professional manner.
• Provide excellent service from intake to vehicle release and follow-up.
• Assess vehicles and advise on repair plans; provide pricing quotes.
• Communicate effectively with technicians and parts staff.
• Provide customers with progress updates on repairs.
• Answer questions about services and pricing.
• Maintain customer records.
• Schedule appointments by phone.

Skills

Attention to detail

Organization

Communication

Team player

HS Diploma

Basic math

Customer service

Driver's license

Organized workspace

Willing to learn

Background checks

Dealership exp

Education

High School Diploma or GED

Job description

Reliable Chevy in Springfield, MO is seeking a customer-focused service advisor to greet customers, manage the repair process, and communicate clearly with technicians and customers. The role emphasizes accurate pricing, thorough documentation, and timely updates to ensure a smooth service experience.

The ideal candidate will have a high school diploma or GED, strong communication skills, and previous dealership or customer service experience.