Auto Service Advisor: Customer Care & Career Growth

Jim Shorkey Family Auto Group; Gainesville (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career advancement opportunities

Team-first culture

Job summary

Jim Shorkey Auto Group in Gainesville, GA is seeking a Service Advisor to guide customers through vehicle service, explaining options and coordinating with technicians to ensure quality repairs.

You will be the friendly face delivering a smooth, satisfaction-driven service experience, with a strong emphasis on integrity, teamwork, and excellence. Apply today to join a growing, customer-focused team.

Qualifications

• Previous experience working in a service advisor role is required.
• Exceptional communication and customer service skills.
• Strong organizational and multitasking abilities.
• Comfort with computers and service software.
• A valid driver’s license and clean driving record.
• Ability to pass a background check and drug screening.

Responsibilities

• Welcome customers with professionalism and enthusiasm, listening carefully to their vehicle concerns.
• Clearly explain service options and maintenance recommendations, providing transparent and accurate estimates.
• Use our cutting-edge service management system to schedule appointments and manage vehicle information efficiently.
• Keep customers informed throughout the service process, addressing questions and concerns with care.
• Build lasting relationships that turn first-time visitors into lifelong customers.
• Work closely with our skilled technicians to ensure timely, high-quality repairs.
• Uphold dealership standards and ensure every customer leaves with a smile.

Skills

Service advisor experience

Customer service

Communication skills

Multitasking

Computer skills

Tools

Service software

Job description

Jim Shorkey Auto Group in Gainesville, GA is seeking a Service Advisor to guide customers through vehicle service, explaining options and coordinating with technicians to ensure quality repairs.

You will be the friendly face delivering a smooth, satisfaction-driven service experience, with a strong emphasis on integrity, teamwork, and excellence. Apply today to join a growing, customer-focused team.