Auto Service Advisor - Great Pay, Benefits, Growth

Msautomotive; Covington (GA); On-site; USD 60,000 - 91,000; Full time

Benefits offered by this job

Industry-leading pay

Exceptional benefits

Career growth opportunities

Job summary

Main Street Auto in Covington, GA seeks a detail-oriented Service Advisor to be the primary contact for customers in our automotive service department. You will manage vehicle maintenance and repair needs while delivering an outstanding customer experience.

Responsibilities include greeting customers, coordinating service, preparing cost estimates, writing repair orders, and following up to ensure satisfaction. Strong communication, multitasking, and knowledge of automotive systems are essential.

Qualifications

• High school diploma or equivalent; automotive education is a plus.
• Multitasking and organization are essential.
• Able to write repair orders and upsell services.
• Proven experience as a Service Advisor in automotive industry.
• Excellent communication and interpersonal skills.
• Strong knowledge of automotive systems.
• Proficient with automotive software and systems.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and provide a warm, professional atmosphere.
• Act as main contact for customers and understand their needs.
• Document concerns and communicate with technicians.
• Schedule and confirm service appointments efficiently.
• Gather vehicle history, symptoms, and requested services.
• Advise on services, maintenance schedules, and repairs.
• Prepare accurate cost estimates for parts and labor.
• Explain estimates clearly to customers and obtain approvals.
• Create and manage repair orders with complete records.
• Maintain up-to-date service records and compliance.
• Coordinate with technicians to ensure timely work.
• Follow up to ensure customer satisfaction and address issues.

Skills

Multitasking

Communication skills

RO writing

Sales ability

Customer service

Education

High school diploma

Tools

Automotive software

Dealer management system

Job description

Main Street Auto in Covington, GA seeks a detail-oriented Service Advisor to be the primary contact for customers in our automotive service department. You will manage vehicle maintenance and repair needs while delivering an outstanding customer experience.

Responsibilities include greeting customers, coordinating service, preparing cost estimates, writing repair orders, and following up to ensure satisfaction. Strong communication, multitasking, and knowledge of automotive systems are essential.