Auto Service Advisor — Build Trust, Drive Repairs

dickhuvaeresrichmondcdjr; Richmond (MI); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Insurance

401(k) match

Paid time off

Vehicle discounts

Training opportunities

Career growth

Job summary

Dick Huvaere’s Richmond Chrysler Dodge Jeep Ram is seeking a Service Advisor to be the primary contact in the Service Department, delivering an exceptional customer experience and accurately identifying service needs.

You will write repair orders, present recommended maintenance, and maintain clear communication with customers, technicians, and management to meet CSI goals and drive service revenue. If you are professional, organized, and customer-focused, we want to hear from you.

Qualifications

• Previous automotive Service Advisor or Service Writer experience preferred.
• Strong automotive knowledge and ability to explain vehicle repairs.
• Excellent communication and customer service skills.
• Strong sales and relationship-building skills.
• Ability to work in a fast-paced, high-volume environment.
• Valid driver's license and acceptable driving record.

Responsibilities

• Greet customers and establish a positive relationship.
• Document symptoms and requested services accurately.
• Write clear repair orders and obtain authorization.
• Explain repairs based on guidelines and vehicle condition.
• Maintain consistent customer communication throughout repair.
• Collaborate with technicians and parts staff to ensure quality.
• Monitor progress and update customers on times.
• Review completed work and explain charges.
• Identify opportunities to increase service revenue.

Skills

Service Advisor experience

Excellent communication

Customer service

Sales skills

Organizational skills

Team collaboration

Tools

DMS software

Job description

Dick Huvaere’s Richmond Chrysler Dodge Jeep Ram is seeking a Service Advisor to be the primary contact in the Service Department, delivering an exceptional customer experience and accurately identifying service needs.

You will write repair orders, present recommended maintenance, and maintain clear communication with customers, technicians, and management to meet CSI goals and drive service revenue. If you are professional, organized, and customer-focused, we want to hear from you.