Auto Claims Director — Hybrid Leadership in APD

CNA Insurance; Downers Grove (IL); Hybrid; USD 97,000 - 189,000; Full time

Job summary

CNA Insurance in Downers Grove, IL is seeking an APD Director to lead a team of over 40 claims professionals. The role provides strategic direction to improve claim handling, customer outcomes, and financial performance across Auto Physical Damage.

The position emphasizes accountability, talent development, and cross-functional collaboration, with a flexible hybrid schedule and opportunities to influence claims strategy and operational excellence.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• Ten years of related work experience.
• Three years in a management role, including leading leaders.
• Auto physical damage background strongly preferred.
• Relevant certifications or professional designations preferred.

Responsibilities

• Sets expectations and coaches claims professionals and managers.
• Drives productivity, manages expenses, and oversees vendor usage.
• Ensures high-quality, timely claim service and customer satisfaction.
• Uses data dashboards to monitor performance and drive improvements.

Skills

Leadership

Coaching

Data analytics

Strategic thinking

Communication

Education

Bachelor’s degree

Master’s degree preferred

Tools

Microsoft Office Suite

Job description

CNA Insurance in Downers Grove, IL is seeking an APD Director to lead a team of over 40 claims professionals. The role provides strategic direction to improve claim handling, customer outcomes, and financial performance across Auto Physical Damage.

The position emphasizes accountability, talent development, and cross-functional collaboration, with a flexible hybrid schedule and opportunities to influence claims strategy and operational excellence.