Auto Parts Store Pro: Customer Service & Fulfillment

Genuine Parts Company; Paso Robles (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid time off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company in Paso Robles, CA, seeks a Store Pro to deliver exceptional automotive parts solutions and a positive customer experience for retail and wholesale customers. You will leverage product knowledge, operate POS and catalog tools, and support fast-paced store operations.

Ideal candidates have prior automotive, retail, or parts environment experience, strong communication, and a customer-focused mindset.

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Experience in automotive, retail, or parts environment.
• Hands-on experience with vehicle repair or maintenance.
• Knowledge of inventory or cataloging systems.
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments.
• ASE Certification (not required).
• Leadership demonstrates personal accountability and ownership of customer outcomes.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.

Skills

Customer service

Communication

Problem solving

Team collaboration

Attention to detail

Willingness to learn

Retail experience

Automotive knowledge

Leadership

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

Genuine Parts Company in Paso Robles, CA, seeks a Store Pro to deliver exceptional automotive parts solutions and a positive customer experience for retail and wholesale customers. You will leverage product knowledge, operate POS and catalog tools, and support fast-paced store operations.

Ideal candidates have prior automotive, retail, or parts environment experience, strong communication, and a customer-focused mindset.