Auto Parts Pro — Customer-Focused Retail Specialist

NAPA Auto Parts; Paso Robles (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off (PTO)

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

Napa Auto Parts in Paso Robles, CA is seeking a Store Pro to serve as the primary in-store contact for customers and to uphold the Napa brand through friendly, knowledgeable service. The role supports both retail and wholesale customers and contributes to store performance through accurate parts identification, quick order fulfillment, and proactive customer engagement.

You will help customers locate automotive parts, process transactions using POS and inventory tools, and collaborate with the

Qualifications

• High School Diploma or GED
• Valid Driver's License
• Strong communication (verbal and written) and interpersonal skills
• Customer-focused mindset with strong listening and problem-solving abilities
• Willingness to learn automotive parts and technology systems

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate systems including POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast-paced retail environment
• Support store operations including transactions, inquiries, and general workflow
• Build relationships with customers to drive loyalty and repeat business
• Coordinate and dispatch deliveries using delivery management systems, and pull/prepare orders for customers and drivers

Skills

Strong communication

Customer-focused

Willingness to learn

Education

High School Diploma or GED

Tools

Inventory/catalog systems

POS systems

Job description

Napa Auto Parts in Paso Robles, CA is seeking a Store Pro to serve as the primary in-store contact for customers and to uphold the Napa brand through friendly, knowledgeable service. The role supports both retail and wholesale customers and contributes to store performance through accurate parts identification, quick order fulfillment, and proactive customer engagement.

You will help customers locate automotive parts, process transactions using POS and inventory tools, and collaborate with the