Automotive Parts Specialist & Customer Experience Pro

Genuine Parts Company; Lawrenceville (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Genuine Parts Company seeks an in-store Store Pro associate to serve as the primary point of contact for customers, delivering high-quality automotive parts solutions and outstanding service in a fast-paced retail environment.

You will support both retail and wholesale customers, utilize product knowledge, operate POS and catalog systems, and contribute to store performance through responsiveness and customer engagement.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Strong verbal and written communication and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.

Skills

Communication skills

Customer service mindset

Willingness to learn

Education

High School Diploma or GED

Job description

Genuine Parts Company seeks an in-store Store Pro associate to serve as the primary point of contact for customers, delivering high-quality automotive parts solutions and outstanding service in a fast-paced retail environment.

You will support both retail and wholesale customers, utilize product knowledge, operate POS and catalog systems, and contribute to store performance through responsiveness and customer engagement.