Auto Parts Store Pro - Customer Experience Specialist

USA GPC Genuine Parts Company; Temple (TX); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

USA GPC Genuine Parts Company is seeking a Store Pro to serve as the primary contact for customers in the Napa retail environment. You will deliver automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through knowledge, responsiveness, and engagement.

This role emphasizes customer service, accurate parts identification, and effective use of POS and catalog systems in a dynamic store setting, with opportunities for growth within the

Qualifications

• High School Diploma or GED required.
• Strong communication skills, both written and verbal.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.

Skills

Customer focus

Communication

Problem solving

Learning mindset

Education

High School Diploma or GED

Job description

USA GPC Genuine Parts Company is seeking a Store Pro to serve as the primary contact for customers in the Napa retail environment. You will deliver automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through knowledge, responsiveness, and engagement.

This role emphasizes customer service, accurate parts identification, and effective use of POS and catalog systems in a dynamic store setting, with opportunities for growth within the