Auto Parts Store Pro — Customer Experience Specialist

USA GPC Genuine Parts Company; Ionia (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

USA GPC Genuine Parts Company is seeking a Store Pro to serve as the primary contact for customers in the Napa store, delivering high-quality automotive parts solutions and engaging with both retail and wholesale customers.

You will use product knowledge to assist customers, support store operations, and contribute to fast-paced performance through teamwork, accuracy, and outstanding service.

Qualifications

• Required: High School Diploma or GED.
• Valid Driver’s License.
• Strong communication and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Preferred: Experience in automotive, retail, or parts environment.
• Hands-on experience with vehicle repair or maintenance.
• Knowledge of inventory or cataloguing systems.
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments.
• ASE Certification (not required).
• Leadership.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication

Problem solving

Team player

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tooling

Job description

USA GPC Genuine Parts Company is seeking a Store Pro to serve as the primary contact for customers in the Napa store, delivering high-quality automotive parts solutions and engaging with both retail and wholesale customers.

You will use product knowledge to assist customers, support store operations, and contribute to fast-paced performance through teamwork, accuracy, and outstanding service.