Auto Parts Store Pro: Customer-Driven Specialist

USA GPC Genuine Parts Company; Dallas (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

The Store Pro at USA GPC Genuine Parts Company, representing the NAPA brand in a Dallas store, serves as the primary contact for customers and delivers high-quality automotive parts solutions for retail and wholesale clients.

You will contribute to store performance through product knowledge, responsiveness, and engaging customer service in a fast-paced environment, with a strong growth path within the organization.

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Preferred: Experience in automotive, retail, or parts environment.
• Hands-on experience with vehicle repair or maintenance.
• Knowledge of inventory or cataloging systems.
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments.
• ASE Certification (not required).

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Strong communication

Customer-focused mindset

Problem-solving abilities

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

The Store Pro at USA GPC Genuine Parts Company, representing the NAPA brand in a Dallas store, serves as the primary contact for customers and delivers high-quality automotive parts solutions for retail and wholesale clients.

You will contribute to store performance through product knowledge, responsiveness, and engaging customer service in a fast-paced environment, with a strong growth path within the organization.