Auto Parts Store Pro — Customer Champion

Genuine Parts Company; Spokane Valley (WA); Presencial; USD 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Descripción de la vacante

Genuine Parts Company’s NAPA Store Pro role is the frontline contact for customers in the Spokane Valley store, delivering automotive parts solutions and a high-quality shopping experience. This position supports both retail and wholesale customers, leveraging product knowledge to meet urgent needs and drive store performance.

You will work with the counter sales, inventory, and wholesale teams, operate POS and catalog tools, and help coordinate deliveries to ensure fast, accurate fulfillment.

Formación

• High School Diploma or GED
• Valid Driver’s License
• Strong communication (verbal and written) and interpersonal skills
• Customer-focused mindset with strong listening and problem-solving abilities
• Willingness to learn automotive parts and technology systems

Responsabilidades

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate systems including POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast-paced retail environment
• Support store operations including transactions, inquiries, and general workflow
• Build relationships with customers to drive loyalty and repeat business
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency
• Support continuous improvement initiatives related to store processes and operational standards

Conocimientos

Customer service

Retail sales

Product knowledge

Communication

Teamwork

Educación

High School Diploma or GED

Herramientas

POS system

Inventory tools

Catalog tools

Descripción del empleo

Genuine Parts Company’s NAPA Store Pro role is the frontline contact for customers in the Spokane Valley store, delivering automotive parts solutions and a high-quality shopping experience. This position supports both retail and wholesale customers, leveraging product knowledge to meet urgent needs and drive store performance.

You will work with the counter sales, inventory, and wholesale teams, operate POS and catalog tools, and help coordinate deliveries to ensure fast, accurate fulfillment.