Auto Parts Specialist - Customer Service & Tech Support

O'Reilly Auto Parts; Los Angeles (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employ

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in Los Angeles is seeking a Parts Specialist to provide high-level service to retail and installer customers. This role supports store management, greets customers, assists with merchandise selection, and handles in-store and phone inquiries with accurate part lookups and pricing.

Bilingual candidates are encouraged to apply. The position includes a broad compensation package and opportunities for growth, with a focus on customer satisfaction and efficient store operations.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers in-store and on the phone.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Assist managers and installers with professional customers as needed.
• Process cash, checks, and credit card transactions accurately.
• Answer store phone calls per policy, look up parts and quote prices.
• Complete training and maintain stock via planograms and image maker updates.
• Perform daily operational tasks including returns and inventory checks.
• Occasionally drive a delivery vehicle as needed.
• All other duties as assigned.

Skills

Alphanumeric matching

Customer service

Multitasking

Education

ASE certification

Job description

O'Reilly Auto Parts in Los Angeles is seeking a Parts Specialist to provide high-level service to retail and installer customers. This role supports store management, greets customers, assists with merchandise selection, and handles in-store and phone inquiries with accurate part lookups and pricing.

Bilingual candidates are encouraged to apply. The position includes a broad compensation package and opportunities for growth, with a focus on customer satisfaction and efficient store operations.