Auto Parts Specialist: Customer Service & Tech Help

O'Reilly Auto Parts; Anna (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical/Dental/Vision insurance

Tuition assistance

Paid time off

Career growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management in completing assigned tasks. The role emphasizes customer engagement, accurate part lookups, and effective upselling of related items.

Bilingual candidates are encouraged to apply. The position involves handling cash, processing payments, returns, and maintaining store presentation.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Support store management and installer service specialists as needed.
• Answer store calls, lookup parts, quote prices, and promote related items.
• Process exchanges and returns for credit per policy.
• Maintain cash drawer and process transactions (cash, checks, credit cards).
• Assist with stock, planogram updates, and general store housekeeping.
• Perform in-store services such as wiper installation, battery testing, and light maintenance.
• Occasionally drive a delivery vehicle when needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management in completing assigned tasks. The role emphasizes customer engagement, accurate part lookups, and effective upselling of related items.

Bilingual candidates are encouraged to apply. The position involves handling cash, processing payments, returns, and maintaining store presentation.