Auto Parts Specialist: Customer Service & Sales

O'Reilly Auto Parts; Waterloo (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401k starting day one

Healthcare benefits

Paid time off

Tuition assistance

Career growth

Stock purchase plan

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. The role supports store management and may involve operating equipment, stocking shelves, and assisting with daily tasks.

Bilingual abilities are encouraged, and the position emphasizes accuracy in transactions and excellent customer care. The compensation includes a baseline hourly rate of $15.00–$20.00 with potential premiums and performance-based pay in specific

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers promptly in a friendly, courteous manner and assist them in selecting merchandise.
• Promote and follow company customer service programs.
• Handle cash, checks, credit transactions, and maintain cash drawer securely.
• Process exchanges and returns for credit per policy.
• Assist with daily store operations including stocking, planogram updates, and image maker tasks.
• Provide in-store services and may operate store equipment after training.
• Assist delivery when needed and comply with driving requirements.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. The role supports store management and may involve operating equipment, stocking shelves, and assisting with daily tasks.

Bilingual abilities are encouraged, and the position emphasizes accuracy in transactions and excellent customer care. The compensation includes a baseline hourly rate of $15.00–$20.00 with potential premiums and performance-based pay in specific