Auto Parts Specialist & Customer Service - Bilingual

O'Reilly Auto Parts; McRae (AR); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k starting day one

Medical/Dental/Vision Insurance

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management in daily tasks.

This role emphasizes bilingual potential, exceptional customer interaction, and collaboration with management to meet store objectives. Training will be provided to ensure accurate price lookups, upsell, and adherence to company policies.

Qualifications

• Required: Ability to quickly match alphanumeric sequences.
• Required: Ability to provide outstanding, friendly and professional customer service.
• Required: Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.).
• Greet retail/walk-in customers and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Tools

Automotive parts cataloging

Weatherly index system

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management in daily tasks.

This role emphasizes bilingual potential, exceptional customer interaction, and collaboration with management to meet store objectives. Training will be provided to ensure accurate price lookups, upsell, and adherence to company policies.