Auto Parts Retail Lead & Customer Service Specialist

O'Reilly Auto Parts; Stoughton (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, Vision Insurance

Tuition Assistance

Career Growth Opportunities

Paid Time Off

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management in absence of leadership and encourages bilingual candidates to apply.

Compensation ranges from $15.00 to $20.00 per hour. The company offers a comprehensive benefits package and opportunities for career growth within a stable, equal-opportunity organization.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management in absence of leadership and encourages bilingual candidates to apply.

Compensation ranges from $15.00 to $20.00 per hour. The company offers a comprehensive benefits package and opportunities for career growth within a stable, equal-opportunity organization.