Auto Parts Specialist — Customer Service Pro

O'Reilly Automotive; Longview (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions Start

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide top-tier service to retail and installer customers. The role supports store management and emphasizes bilingual capabilities.

Duties include greeting customers, advising on merchandise, handling transactions, and assisting with store operations and returns. Requirements highlight strong customer service, multitasking, and familiarity with automotive parts.

Qualifications

• Must provide outstanding, friendly and professional customer service.
• Ability to multitask between in-store and phone customers.
• Able to quickly match alphanumeric sequences.

Responsibilities

• Greet customers and assist with merchandise selection.
• Assist professional customers and installer services as needed.
• Answer store calls, lookup parts, quote prices, and offer related items.
• Handle cash, checks, and credit card transactions; process returns.
• Address complaints and resolve them in a friendly manner.
• Maintain stock, planograms, image maker duties, and daily operations.
• Occasionally drive a delivery vehicle when needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide top-tier service to retail and installer customers. The role supports store management and emphasizes bilingual capabilities.

Duties include greeting customers, advising on merchandise, handling transactions, and assisting with store operations and returns. Requirements highlight strong customer service, multitasking, and familiarity with automotive parts.