Automotive Parts Specialist — Customer Service Pro

O'Reilly Auto Parts; La Grange (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401k Plan

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. The role supports store management, with bilingual candidates encouraged to apply.

You will handle sales, returns, cash handling, and basic vehicle-related services in a fast-paced retail environment. Core duties include assisting customers, managing stock and planograms, and ensuring accurate pricing and up-to-date product knowledge.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service.
• Multitask while assisting in-store and over the phone.

Responsibilities

• Greet customers and assist with merchandise selection.
• Serve professional customers with installers as needed.
• Answer store phones and look up parts, quote prices, and promote products.
• Process exchanges/returns and handle cash/credit transactions.
• Maintain cash drawer and secure store operations.
• Assist with stock, planograms, and store upkeep.
• Perform in-store services and basic vehicle-related tasks as trained.
• Occasionally drive deliveries when needed.

Skills

Match alphanumeric sequences

Customer service

Multitasking

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. The role supports store management, with bilingual candidates encouraged to apply.

You will handle sales, returns, cash handling, and basic vehicle-related services in a fast-paced retail environment. Core duties include assisting customers, managing stock and planograms, and ensuring accurate pricing and up-to-date product knowledge.