Parts Specialist: Customer-First Auto Parts Expert

O'Reilly Auto Parts; Alpena Township (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Employer Contributions

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver exceptional service to retail and installer customers. The role supports store management; bilingual candidates are encouraged to apply.

Responsibilities include greeting customers, assisting with merchandise, handling transactions, processing returns, and supporting technicians with store tasks. ASE certification and multilingual ability are valued assets.

Qualifications

• Must provide outstanding, friendly and professional customer service.
• Ability to multitask with customers in-store and on the phone.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Promote and follow company customer service programs.
• Assist professional customers and installers as needed.
• Handle cash, checks, and card transactions accurately.
• Process exchanges and returns per policy.
• Address customer complaints in a friendly manner.

Skills

Customer service

multitask

Communication

Education

Automotive ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver exceptional service to retail and installer customers. The role supports store management; bilingual candidates are encouraged to apply.

Responsibilities include greeting customers, assisting with merchandise, handling transactions, processing returns, and supporting technicians with store tasks. ASE certification and multilingual ability are valued assets.