Automotive Parts Specialist & Customer Experience Pro

Genuine Parts Company; Williamstown (NJ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company’s NAPA store is seeking a Store Pro to be the primary point of contact for customers, delivering automotive parts solutions and exceptional service. You will support both retail and wholesale customers, use product knowledge to assist teams, and operate POS and inventory systems in a fast-paced retail environment.

You will contribute to store performance, build customer loyalty, and help with deliveries and general store operations while maintaining a welcoming, safe

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Education

High School Diploma or GED

Job description

Genuine Parts Company’s NAPA store is seeking a Store Pro to be the primary point of contact for customers, delivering automotive parts solutions and exceptional service. You will support both retail and wholesale customers, use product knowledge to assist teams, and operate POS and inventory systems in a fast-paced retail environment.

You will contribute to store performance, build customer loyalty, and help with deliveries and general store operations while maintaining a welcoming, safe