Auto Parts Specialist — Customer Experience Champion

Genuine Parts Company; Johnson City (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

The Store Pro at Genuine Parts Company (NAPA) serves as the primary contact for customers in our retail store, delivering a high-quality experience with product knowledge and responsiveness.

This role supports both retail and wholesale customers, drives store performance through accurate parts identification, efficient order fulfillment, and friendly engagement, while contributing to a positive team environment in a fast-paced setting.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Strong verbal and written communication and interpersonal skills.
• Customer-focused mindset with strong problem-solving abilities
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.

Skills

Customer service

Communication

Problem solving

Willingness to learn

Teamwork

Education

High School Diploma or GED

Tools

POS systems

Inventory systems

Job description

The Store Pro at Genuine Parts Company (NAPA) serves as the primary contact for customers in our retail store, delivering a high-quality experience with product knowledge and responsiveness.

This role supports both retail and wholesale customers, drives store performance through accurate parts identification, efficient order fulfillment, and friendly engagement, while contributing to a positive team environment in a fast-paced setting.