Auto Parts Specialist — Customer Experience

Genuine Parts Company; Morgantown (MD); Sur place; USD 29 000 - 35 000; Plein temps

Résumé du poste

Genuine Parts Company’s NAPA Store is seeking a Store Associate who serves as the primary contact for customers in the retail store, delivering a high-quality customer experience. You will provide automotive parts solutions for retail and wholesale customers and support store performance through product knowledge and responsiveness.

This role offers a strong entry point or growth path within the organization, with opportunities to build relationships with customers and collaborate with the

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Preferred: Experience in automotive, retail, or parts environment.
• Hands-on experience with vehicle repair or maintenance.
• Knowledge of inventory or cataloging systems.
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments.
• ASE Certification (not required).
• Leadership.
• Demonstrates personal accountability and ownership of customer outcomes.
• Leads by example in delivering exceptional customer service.
• Supports team members by sharing knowledge and assisting with problem-solving.
• Contributes to a positive, collaborative, and high-performance team environment.
• Shows initiative in learning and career development.
• Organizational skills.

Responsabilités

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, welcoming store.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, cycle counts, and maintaining inventory records.
• Contribute to store operations and team support tasks to optimize performance.
• Support continuous improvement initiatives related to store processes and standards.

Connaissances

Customer service

Communication

Problem solving

Teamwork

Time management

Attention to detail

Formation

High School Diploma or GED

Outils

POS systems

Inventory software

Description du poste

Genuine Parts Company’s NAPA Store is seeking a Store Associate who serves as the primary contact for customers in the retail store, delivering a high-quality customer experience. You will provide automotive parts solutions for retail and wholesale customers and support store performance through product knowledge and responsiveness.

This role offers a strong entry point or growth path within the organization, with opportunities to build relationships with customers and collaborate with the