Auto Parts Specialist – Customer Experience

NAPA Auto Parts; Fredericksburg (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

NAPA Auto Parts in Fredericksburg, VA is seeking a Store Pro to be the primary contact for customers in-store, providing automotive parts solutions and delivering a high-quality customer experience. You will support both retail and wholesale customers, using product knowledge to assist teammates and drive store performance.

Your role involves engaging customers, operating POS and catalog tools, maintaining inventory accuracy, and coordinating deliveries to ensure fast, reliable service.

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate deliveries and prepare orders for customers and drivers.

Skills

Communication

Customer service

Driver's license

Learn automotive systems

Education

High School Diploma or GED

Job description

NAPA Auto Parts in Fredericksburg, VA is seeking a Store Pro to be the primary contact for customers in-store, providing automotive parts solutions and delivering a high-quality customer experience. You will support both retail and wholesale customers, using product knowledge to assist teammates and drive store performance.

Your role involves engaging customers, operating POS and catalog tools, maintaining inventory accuracy, and coordinating deliveries to ensure fast, reliable service.