Auto Parts Solutions Specialist – Retail

NAPA Auto Parts; Lincoln (NE); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

NAPA Auto Parts in Lincoln, NE seeks a Store Pro to be the primary contact for customers in our retail store, delivering a high-quality experience and automotive parts solutions for both retail and wholesale customers.

Join a role focused on product knowledge, responsiveness, and customer engagement to contribute to store performance in a fast-paced environment. This position offers growth within the organization and aligns with NAPA standards.

Qualifications

• High School Diploma or GED required.
• Strong communication and interpersonal skills are essential.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.

Skills

Strong communication

Interpersonal skills

Customer-focused mindset

Problem-solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog systems

Delivery management systems

Job description

NAPA Auto Parts in Lincoln, NE seeks a Store Pro to be the primary contact for customers in our retail store, delivering a high-quality experience and automotive parts solutions for both retail and wholesale customers.

Join a role focused on product knowledge, responsiveness, and customer engagement to contribute to store performance in a fast-paced environment. This position offers growth within the organization and aligns with NAPA standards.