Auto Parts Retail Team Lead

O'Reilly Auto Parts; Burlington (MA); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

401k + stock purchase plan

Medical, dental, and vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Descripción de la vacante

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, store appearance, and operations. The role may assume shift management in the manager's absence and involves leading teams to deliver exceptional service to retail and professional customers.

Responsibilities include supervising showroom customer service programs, processing orders, handling returns, and ensuring accurate invoicing.

Formación

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsabilidades

• Lead store team in providing excellent customer service.
• Supervise customer service levels on the retail showroom and programs.
• Ensure telephone is answered according to policy.
• Process buy online/ship to store, hub and store-to-store transfers timely.
• Handle special orders and outside purchases efficiently.
• Ensure returns are processed accurately with refunds issued correctly.
• Invoice all merchandise including core charges and warranties.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure staff clock in/out per policy; monitor schedule adherence.
• Perform store opening/closing duties and day-end procedures.
• All other duties as assigned.

Conocimientos

Strong communication

RSS Certification

Descripción del empleo

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, store appearance, and operations. The role may assume shift management in the manager's absence and involves leading teams to deliver exceptional service to retail and professional customers.

Responsibilities include supervising showroom customer service programs, processing orders, handling returns, and ensuring accurate invoicing.