Auto Parts Retail Specialist - Growth & Benefits

O'Reilly Auto Parts; Ramona (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k starting on

Medical, Dental, & Vision Insurance (F

Team Member Health/Wellbeing Programs

Tuition Education Assistance Programs

Opportunities for Career Growth

Job summary

O’Reilly Auto Parts is seeking a store supervisor to lead a team in delivering outstanding customer service to both retail and professional customers. You will oversee showroom activities, ensure timely processing of online/shipping orders, and manage returns and exchanges with accuracy and courtesy.

The role requires strong communication skills, the ability to obtain RSS Certification, and a commitment to operational standards.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in Spanish is highly desired; ASE certification is a plus.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Skills

Strong communication skills

Fluency in Spanish

Tools

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking a store supervisor to lead a team in delivering outstanding customer service to both retail and professional customers. You will oversee showroom activities, ensure timely processing of online/shipping orders, and manage returns and exchanges with accuracy and courtesy.

The role requires strong communication skills, the ability to obtain RSS Certification, and a commitment to operational standards.