Auto Parts Retail Shift Lead (Bilingual)

O'Reilly Automotive Stores, Inc.; Waldorf (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Day One Medical, Dental, & Vision

Wellbeing Programs

Tuition Assistance

Career Growth

Job summary

O’Reilly Auto Parts in Waldorf, MD is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations.

The role includes shift management in the manager's absence, handling returns, orders, and merchandising tasks, with bilingual candidates encouraged.

Competitive pay, benefits from day one, and opportunities for career growth are offered.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…) Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• All other duties as assigned.

Skills

Strong communication

Education

RSS Certification

Job description

O’Reilly Auto Parts in Waldorf, MD is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations.

The role includes shift management in the manager's absence, handling returns, orders, and merchandising tasks, with bilingual candidates encouraged.

Competitive pay, benefits from day one, and opportunities for career growth are offered.