Auto Parts Retail Lead - Shift Manager (Bilingual)

O'Reilly Auto Parts; Burlington (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

O’Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and assistants in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership. Bilingual candidates are encouraged to apply.

Responsibilities include leading staff in customer service excellence, managing daily store operations, handling special orders, returns, invoicing, and cash security. Knowledge of automotive parts and sales programs is valued.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification is required.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure team members execute customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders in a timely manner; contact customers on shipment arrivals.
• Handle special orders and outside purchases efficiently per procedure.
• Process returns and exchanges and issue refunds using correct payment methods; stage returned merchandise properly.
• Invoicing of all merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages; delegate Image Maker and merchandising tasks to team members.
• Ensure adherence to posted work schedule; clock-in/out per policy; manage day end procedures and cash handling.
• Perform all store opening/closing duties, secure building and vehicles, and manage security procedures.

Skills

Strong communication

RSS Certification

Bilingual (Spanish yle)

Job description

O’Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and assistants in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership. Bilingual candidates are encouraged to apply.

Responsibilities include leading staff in customer service excellence, managing daily store operations, handling special orders, returns, invoicing, and cash security. Knowledge of automotive parts and sales programs is valued.