Auto Parts Retail Lead – Customer Service & Growth

O'Reilly Auto Parts; Cameron Park (CA); On-site; USD 23,281 - 34,302; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer seeks a dynamic Store Manager in California to lead a team providing exceptional customer service. Responsibilities include supervising staff, handling product orders, and ensuring customer satisfaction through efficient operations. Required skills include strong communication and retail experience, especially in the auto parts sector. Competitive compensation and opportunities for growth are offered, alongside a comprehensive benefits package.

Qualifications

• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store orders efficiently.
• Handle retail customer returns and exchanges in a friendly manner.
• Perform store opening/closing duties as assigned.

Skills

Strong communication skills

Fluency in multiple languages (Spanish is highly desired)

Job description

A leading auto parts retailer seeks a dynamic Store Manager in California to lead a team providing exceptional customer service. Responsibilities include supervising staff, handling product orders, and ensuring customer satisfaction through efficient operations. Required skills include strong communication and retail experience, especially in the auto parts sector. Competitive compensation and opportunities for growth are offered, alongside a comprehensive benefits package.