Bilingual Parts Specialist - Customer Service Expert

O'Reilly Auto Parts; Brook Park (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive Wages

401k with Employer Contributions First

Medical, Dental, Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Paid Time Off

Job summary

O’Reilly Auto Parts in Brook Park, OH is seeking a Parts Specialist to deliver high‑level service to retail and installer customers. You will greet customers, help select merchandise, assist management, handle calls, quote prices, and process transactions while maintaining cash accuracy. Bilingual candidates are encouraged.

The role involves stocking, returns, and occasional deliveries, with opportunities for growth within a strong store‑level promotion culture and competitive compensation.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs and assist customers in selecting merchandise.
• Assist managers and installer service specialists and support daily store operations.
• Provide excellent service to customers on the phone and in-store, quote prices, and offer related items.
• Process exchanges/returns, handle cash and credit transactions, and resolve complaints.
• Perform in-store services and occasional vehicle deliveries when needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O’Reilly Auto Parts in Brook Park, OH is seeking a Parts Specialist to deliver high‑level service to retail and installer customers. You will greet customers, help select merchandise, assist management, handle calls, quote prices, and process transactions while maintaining cash accuracy. Bilingual candidates are encouraged.

The role involves stocking, returns, and occasional deliveries, with opportunities for growth within a strong store‑level promotion culture and competitive compensation.