Auto Parts Retail Lead & Customer Service

O'Reilly Auto Parts; Loveland (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k with employer contributions

Medical, dental, and vision insurance

Stock purchase plan

Tuition assistance

Paid time off

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist in Loveland, CO to support Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the manager's absence and emphasis on bilingual customer interactions.

Responsibilities include leading teams, maintaining service standards, processing orders and transfers, handling returns, invoicing goods, and ensuring security and end-of-day procedures.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders; contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently per procedure, using the external purchase ledger.
• Process returns and exchanges, issue refunds accurately, and stage returned merchandise properly.
• Invoicing of all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure staff adheres to posted work schedule and clock-in/out per policy; perform day end procedures and secure store.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist in Loveland, CO to support Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the manager's absence and emphasis on bilingual customer interactions.

Responsibilities include leading teams, maintaining service standards, processing orders and transfers, handling returns, invoicing goods, and ensuring security and end-of-day procedures.