Auto Parts Retail Lead: Customer Experience & Operations

O'Reilly Auto Parts; Graham (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer is hiring a Retail Service Specialist in Graham, North Carolina. The role focuses on supporting store management and ensuring exceptional customer service, with responsibilities including shift management in the absence of management. Ideal candidates will possess strong communication skills, prior retail experience, and automotive knowledge. This position offers competitive wages, benefits, and clear career growth opportunities within the company.

Qualifications

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• Fluency in multiple languages, especially Spanish.

Responsibilities

• Lead store team members in providing excellent customer service.
• Ensure customer service levels are maintained.
• Process customer returns and exchanges efficiently.
• Perform store opening and closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Tools

ASE Certification

Job description

A leading auto parts retailer is hiring a Retail Service Specialist in Graham, North Carolina. The role focuses on supporting store management and ensuring exceptional customer service, with responsibilities including shift management in the absence of management. Ideal candidates will possess strong communication skills, prior retail experience, and automotive knowledge. This position offers competitive wages, benefits, and clear career growth opportunities within the company.