Auto Parts Specialist — Bilingual Customer Care

O'Reilly Auto Parts; Graham (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance

Job summary

O'Reilly Auto Parts is hiring a Parts Specialist in Graham, North Carolina, to provide exceptional service to retail and installer customers. Responsibilities include greeting customers, assisting with merchandise selection, and managing customer transactions.

Applicants should possess strong customer service skills, the ability to multitask, and a familiarity with automotive parts. The position offers competitive wages, insurance benefits, and growth opportunities.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs.
• Promptly greet retail customers and assist them in their selection of merchandise.
• Assist managers in serving professional customers as needed.
• Provide excellent service to customers calling the store on the phone.
• Responsible for maintaining and securing the cash drawer.
• Process exchanges and returns for credit in a friendly manner.
• Address and resolve customer complaints.
• Perform various daily operational tasks.
• Operate brake lathe and other store test equipment.
• Perform various in-store services for customers.
• Occasionally drive a delivery vehicle to make deliveries.
• All other duties as assigned.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Job description

O'Reilly Auto Parts is hiring a Parts Specialist in Graham, North Carolina, to provide exceptional service to retail and installer customers. Responsibilities include greeting customers, assisting with merchandise selection, and managing customer transactions.

Applicants should possess strong customer service skills, the ability to multitask, and a familiarity with automotive parts. The position offers competitive wages, insurance benefits, and growth opportunities.