Auto Parts Retail Lead & Customer Experience

O'Reilly Automotive Stores, Inc.; Pinson (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Stock Purchase Plan & 401k

Day One Medical, Dental & Vision

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of leadership.

Bilingual candidates encouraged to apply. The position focuses on timely processing of buy online/ship to store, transfers, and orders, handling returns, invoicing accuracy, and maintaining store procedures.

Qualifications

• Strong communication skills required.
• Retail sales experience and automotive knowledge preferred.
• Bilingual (Spanish) encouraged to apply.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Oversee and ensure proper handling of buy online/ship to store, hub transfers, and store-to-store transfers.
• Process returns and exchanges efficiently, issue refunds correctly, and manage invoicing and warranties.

Skills

Strong communication

RSS Certification

Bilingual Spanish

Automotive knowledge

Retail sales experience

Education

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of leadership.

Bilingual candidates encouraged to apply. The position focuses on timely processing of buy online/ship to store, transfers, and orders, handling returns, invoicing accuracy, and maintaining store procedures.