Auto Parts Customer Specialist

NAPA Auto Parts; Grand Rapids (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

NAPA Auto Parts in Grand Rapids, MI, seeks a Store Pro to be the primary contact for customers in the retail store, delivering an engaging experience and automotive parts solutions. This role supports both retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and customer engagement.

It offers a strong entry point or growth path within the organization.

Qualifications

• High school diploma or GED required.
• Excellent communication and customer service skills.
• Ability to learn automotive parts and systems and operate POS.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.

Skills

Strong communication

Customer-focused

Interpersonal skills

Problem-solving abilities

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

NAPA Auto Parts in Grand Rapids, MI, seeks a Store Pro to be the primary contact for customers in the retail store, delivering an engaging experience and automotive parts solutions. This role supports both retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and customer engagement.

It offers a strong entry point or growth path within the organization.