Auto Parts Customer Experience Specialist

USA GPC Genuine Parts Company; Marlinton (WV); On-site; USD 23,000 - 32,000; Full time

Job summary

The Store Pro at USA GPC Genuine Parts Company operates as the main contact point for customers, delivering expert automotive parts solutions in a fast-paced retail environment. You will assist both retail and wholesale customers, leverage product knowledge, and contribute to store performance through accuracy, responsiveness, and high-energy engagement.

You will work with the store team, support transactions and inventory tasks, and help drive loyalty through superior service and effective

Qualifications

• High School Diploma or GED is required.
• Valid Driver’s License preferred.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and systems.
• Experience in automotive, retail, or parts environment is a plus.
• Hands-on experience with vehicle repair or maintenance is a plus.
• Knowledge of inventory or cataloging systems.
• ASE Certification is not required.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support logistics.
• Perform housekeeping and organizational tasks to maintain a welcoming store environment.
• Assist with inventory control activities and maintain accurate records.
• Support store operations and team initiatives to improve performance.

Skills

Customer service mindset

Communication skills

Willingness to learn

Team collaboration

Problem-solving

Leadership attitude

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

The Store Pro at USA GPC Genuine Parts Company operates as the main contact point for customers, delivering expert automotive parts solutions in a fast-paced retail environment. You will assist both retail and wholesale customers, leverage product knowledge, and contribute to store performance through accuracy, responsiveness, and high-energy engagement.

You will work with the store team, support transactions and inventory tasks, and help drive loyalty through superior service and effective