Automotive Parts Advisor

USA GPC Genuine Parts Company; Philadelphia (Philadelphia County); On-site; USD 29,000 - 42,000; Full time

Job summary

USA GPC Genuine Parts Company operates a retail auto parts store, serving both retail and wholesale customers with a strong focus on customer satisfaction. The Store Pro role emphasizes accurate parts solutions, engaging service, and effective use of catalog and POS tools to support fast, reliable order fulfillment.

The position requires solid communication, a customer-focused mindset, and a willingness to learn automotive parts and technology systems.

Qualifications

• Must have a high school diploma or GED.
• Valid driver’s license.
• Excellent communication and interpersonal skills.
• Willingness to learn automotive parts and systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Communication

Customer focus

Active listening

Willingness to learn

Education

High School Diploma or GED

ASE Certification (not required)

Job description

USA GPC Genuine Parts Company operates a retail auto parts store, serving both retail and wholesale customers with a strong focus on customer satisfaction. The Store Pro role emphasizes accurate parts solutions, engaging service, and effective use of catalog and POS tools to support fast, reliable order fulfillment.

The position requires solid communication, a customer-focused mindset, and a willingness to learn automotive parts and technology systems.