Auto Parts Counter Specialist – Fast-Paced Customer Care

Motion; Blue Springs (MO); On-site; USD 21,000 - 26,000; Full time

Job summary

NAPA, part of the Genuine Parts Company family, is seeking a Counter Sales associate to serve customers in our Missouri store. You’ll leverage auto parts knowledge and strong customer service to answer questions, upsell where appropriate, and ensure a positive shopping experience.

The role requires a high school diploma or GED, willingness to learn, and the ability to work in a fast-paced retail setting. Join a team that values growth and supports internal promotion.

Qualifications

• Genuine interest in helping customers with auto parts questions.
• Experience in or willingness to learn automotive parts and terminology.
• Excellent verbal and written communication skills.
• Ability to thrive in fast-paced retail environments.

Responsibilities

• Provide auto parts answers and solutions to customers at the counter or on the phone.
• Assist team members with customer questions using parts knowledge.
• Deliver outstanding customer care and positive in-store interactions.
• Engage customers to create a positive shopping experience.

Skills

Customer service

Automotive parts knowledge

Communication skills

Team player

Cash handling

Education

High School Diploma or GED

Technical or Trade school courses or degree

Tools

Cataloging systems

Inventory management systems

Point-of-sale (POS)

Job description

NAPA, part of the Genuine Parts Company family, is seeking a Counter Sales associate to serve customers in our Missouri store. You’ll leverage auto parts knowledge and strong customer service to answer questions, upsell where appropriate, and ensure a positive shopping experience.

The role requires a high school diploma or GED, willingness to learn, and the ability to work in a fast-paced retail setting. Join a team that values growth and supports internal promotion.