Auto Parts Concierge & Customer Solutions

Genuine Parts Company; Wayland (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Genuine Parts Company is seeking a Store Associate for our NAPA store in Wayland, IA. You will help customers find automotive parts, provide accurate solutions, and deliver a high-quality shopping experience.

You will operate the POS and catalog tools, assist with inventory control, and support store operations in a fast-paced environment while building relationships with customers to drive loyalty. This role offers an entry point or growth path within the organization and requires a

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Communication

Customer service

Problem solving

Willingness to learn

Education

High School Diploma or GED

Tools

Inventory systems

POS systems

Cataloging systems

Job description

Genuine Parts Company is seeking a Store Associate for our NAPA store in Wayland, IA. You will help customers find automotive parts, provide accurate solutions, and deliver a high-quality shopping experience.

You will operate the POS and catalog tools, assist with inventory control, and support store operations in a fast-paced environment while building relationships with customers to drive loyalty. This role offers an entry point or growth path within the organization and requires a