Customer Service Agent | Part- Time

Empire Auto Parts; Charlotte (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Training

Paid Sick Days

Paid Holidays (Birthday Floating)

Weekly Pay

Casual Dress Code

Free Company Apparel

Free Parking

Employee Recognition

Job summary

Empire Auto Parts is seeking a Customer Service Agent dedicated to serving collision repair shops in the Charlotte area. The role focuses on answering inquiries, processing orders, and resolving issues with a high level of product knowledge and customer care.

You will work closely with warehouse and shipping teams to ensure accurate orders and timely communications, leveraging CRM tools and a strong bilingual skill set to support customers effectively.

Qualifications

• High school diploma or equivalent; automotive parts training is a plus.
• Experience in customer service, preferably in the automotive or collision repair industry.
• Strong understanding of automotive parts and their applications.
• Proficiency in CRM software and order management systems.
• Bilingual: English and Spanish.
• Call Center experience.

Responsibilities

• Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.
• Process customer orders, returns and exchanges with accuracy and efficiency.
• Resolve customer issues and escalate to management when needed.
• Stay informed about inventory levels and product updates to provide accurate information.
• Collaborate with warehouse, shipping, dispatch and other teams to ensure smooth order fulfillment.
• Collect customer feedback and suggest improvements to products or processes.

Skills

Customer service

Automotive parts

CRM software

Communication skills

Bilingual English/Spanish

Call Center

Education

High school diploma

Tools

CRM software

Order management systems

Job description

Customer Service Agent

A key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ensuring exceptional customer service and long-term satisfaction of our customers.

Responsibilities

• Product Expertise: Develop and maintain in‑depth knowledge of auto collision parts and products, including features, benefits, and installation.
• Customer Inquiries: Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.
• Order Processing: Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction.
• Issue Resolution: Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.
• Inventory Awareness: Stay informed about inventory levels and product updates to provide accurate information to customers.
• Collaboration with Teams: Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.
• Feedback Collection: Collect customer feedback and suggest improvements in products, services, or processes to management.

Qualifications / Skills

• High school diploma or equivalent; automotive parts or collision repair training is a plus.
• Experience in customer service, preferably in the automotive or collision repair industry.
• Strong understanding of automotive parts and their applications.
• Proficiency in CRM software and order management systems.
• Excellent communication and interpersonal skills.
• Technical aptitude with automotive parts and repair processes.
• Attention to detail and accuracy in order processing.
• Strong problem‑solving and negotiation skills.
• Ability to multitask and prioritize in a fast‑paced environment.
• Bilingual: English and Spanish.
• Call Center experience.
• Be at least 18 years old.

What We Offer

• Paid Training
• Paid Sick Days
• Paid Holidays, Including 1 Floating Holiday (Your Birthday)
• Weekly Pay
• Casual Dress Code
• Free Company Apparel
• Free Parking
• Employee Recognition

Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.