Customer Service Agent | Part- Time

Empire Auto Parts; Odenton (MD); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Training

Paid Sick Days

Paid Holidays

Weekly Pay

Casual Dress Code

Free Company Apparel

Free Parking

Employee Recognition

Job summary

Empire Auto Parts in Odenton, Maryland, is seeking a Customer Service Agent to serve as a crucial link between the company and its customer base of collision repair shops. This position plays a key role in ensuring exceptional customer service and satisfaction.

Your responsibilities will include responding to inquiries, processing orders, resolving issues, and collaborating with various teams. Applicants should have a high school diploma, customer service experience, and strong automotive knowledge.

The position offers paid training, sick days, paid holidays, and a casual dress code.

Qualifications

• Experience in customer service, preferably in automotive.
• Strong understanding of automotive parts and applications.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Develop knowledge of auto collision parts and products.
• Respond to customer inquiries about parts and pricing.
• Process customer orders and handle returns accurately.
• Resolve customer issues and escalate when necessary.
• Collaborate with warehouse and shipping departments.
• Collect customer feedback to suggest improvements.

Skills

Customer service experience

Understanding of automotive parts

Bilingual (English and Spanish)

Attention to detail

Problem-solving skills

Education

High school diploma or equivalent

Tools

CRM software

Order management systems

Job description

Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ensuring exceptional customer service and long-term satisfaction of our customers.

Responsibilities

• Product Expertise: Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation.
• Customer Inquiries: Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.
• Order Processing: Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction.
• Issue Resolution: Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.
• Inventory Awareness: Stay informed about inventory levels and product updates to provide accurate information to customers.
• Collaboration with Teams: Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.
• Feedback Collection: Collect customer feedback and suggest improvements in products, services, or processes to management.

Qualifications/Skills

• High school diploma or equivalent; automotive parts or collision repair training is a plus.
• Experience in customer service, preferably in the automotive or collision repair industry.
• Strong understanding of automotive parts and their applications.
• Proficiency in CRM software and order management systems.
• Excellent communication and interpersonal skills.
• Technical aptitude with automotive parts and repair processes.
• Attention to detail and accuracy in order processing.
• Strong problem-solving and negotiation skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Bilingual: English and Spanish.
• Call Center experience.
• Be at least 18 years old.

What We Offer

• Paid Training
• Paid Sick Days
• Paid Holidays, Including 1 Floating Holiday (Your Birthday)
• Weekly Pay
• Casual Dress Code
• Free Company Apparel
• Free Parking
• Employee Recognition

Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

Loyal

Shows firm and constant support to a cause.

Team Player

Works well as a member of a group.

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well.

Preferred

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.

Education

High School or better.