Auto Parts Assistant Store Manager - Lead Ops

NAPA; Nashville (TN); On-site; USD 50,000 - 65,000; Full time

Job summary

NAPA in Nashville is seeking an Assistant Store Manager to leverage automotive knowledge, leadership, and customer service to drive store performance and customer satisfaction. This role blends hands-on sales responsibilities with overseeing daily store operations and team development.

As a development path toward Store Manager, you will coach staff, manage opening/closing routines, and ensure adherence to safety and operational standards in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Technical or trade school courses or degree completion.
• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive.
• Leadership experience.
• Passion for delivering customer care and building long term relationships.
• Thrive off working in a very fast paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60lbs in some situations.
• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience.
• Entirely customer-centric (external/internal).
• ASE Certifications a plus.
• NAPA Know How.

Responsibilities

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.
• May have direct influence and responsibility for direct reports of the store and financial impact of labor planning.
• Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).
• Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.
• Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention) by uncovering trends and problem solving for solutions.
• Provide leadership oversight, training and overall performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.) as business needs require: set expectations, coach the team, monitor outcomes, and step in to assist when necessary to ensure continuity and standards.
• Support talent development: provide coaching, and mentor successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

Skills

Leadership experience

Customer service

Inventory management

Team coaching

Ability to lift 60lbs

Education

High school diploma

Technical or trade school courses

Tools

Cataloging systems

Inventory management software

Job description

NAPA in Nashville is seeking an Assistant Store Manager to leverage automotive knowledge, leadership, and customer service to drive store performance and customer satisfaction. This role blends hands-on sales responsibilities with overseeing daily store operations and team development.

As a development path toward Store Manager, you will coach staff, manage opening/closing routines, and ensure adherence to safety and operational standards in a fast-paced environment.