Auto Loan Collections Team Lead

Stellantis Financial Services US; Atlanta (GA); On-site; USD 52,000 - 78,000; Full time

Job summary

Stellantis Financial Services US seeks a Collections Team Lead to drive delinquent auto loan resolutions, coach a collections team, and support managers with complex issues and process improvements. You will ensure compliance and accurate documentation while guiding staff through escalations and daily workflows.

The role requires 2–3 years in auto finance collections, a high school diploma or GED, and the ability to travel within commutable distance as needed.

Qualifications

• Proven ability to lead and develop a team in a fast-paced environment.
• Experience in auto finance collections or similar role.
• Strong negotiation and communication skills.

Responsibilities

• Negotiate payment on current and overdue auto loan accounts with customers.
• Document conversations and payment agreements accurately in the collections system.
• Provide coaching and training to associates; support managers with complex issues.
• Escalate employee or customer concerns as needed and ensure regulatory compliance.
• Coordinate daily tasks, monitor workflow, and assist with process improvements.

Skills

Leadership

Coaching

Collections

Customer communication

Education

High School Diploma or GED

Job description

Stellantis Financial Services US seeks a Collections Team Lead to drive delinquent auto loan resolutions, coach a collections team, and support managers with complex issues and process improvements. You will ensure compliance and accurate documentation while guiding staff through escalations and daily workflows.

The role requires 2–3 years in auto finance collections, a high school diploma or GED, and the ability to travel within commutable distance as needed.