Collections Team Lead

Stellantis Financial Services; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

Stellantis Financial Services SFS is seeking a Collections Team Lead to manage delinquent auto loan accounts, coach associates, and support loss mitigation efforts. The role emphasizes coaching, adherence to standards, and resolving complex issues with escalating calls, audits, and skip tracing.

You will guide daily task allocation, perform audits, and help implement new procedures to enhance team performance and the customer experience while maintaining security and compliance requirements.

Qualifications

• Minimum 2–3 years experience in auto finance, including 1 year in a collector or similar role.
• Knowledge of collections standards and regulatory requirements is preferred.
• Strong coaching and leadership capabilities to guide associates.

Responsibilities

• Engages customers by phone to negotiate payments and update records.
• Keeps detailed notes of conversations and payment agreements in the collections system.
• Coaches and trains associates to improve performance and ensure regulatory compliance.
• Assists with loss mitigation efforts and supports escalation of complex issues.
• Coordinates daily tasks, monitors workflow, and conducts account audits.
• Analyzes collection data and participates in process improvements.

Skills

Auto finance experience

Leadership

Collections knowledge

FDCPA knowledge

Education

High School Diploma or GED

Job description

Stellantis Financial Services SFS is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years Join our world class team and culture and contribute to our core mission which is enhancing our customers experience

Position Summary

The Collections Team Lead supports the resolution of delinquent auto loan accounts while assisting Collection Team Managers with complex account issues escalated calls audits and skip tracing The role also provides coaching and training to associates ensures compliance with standards and contributes to loss of mitigation and process improvements that enhance both team performance and customer experience

Essential Duties and Responsibilities

Engages customers via telephone to negotiate payment of current and overdue balances identify reasons for payment delays and update customer records while verifying account holder identity and adhering to strict security protocols Records details of conversations and payment agreements meticulously in the collections system and ensures accurate documentation of customer interactions and agreements Follows established guidelines conduct policies and organizational procedures while maintaining regular access to sensitive consumer information Manages a collection queue performs duties typical of a collection role and supports loss of mitigation efforts through special account handling and resolution strategies Provides coaching training and guidance to associates and team members enhancing skills performance and adherence to regulatory standards and best practices Handles escalated customer calls resolve complex account issues serve as initial contact in the managers absence and promptly escalates employee or customer concerns Supports the team manager by coordinating daily task allocation monitoring workflow and productivity conducting account audits performing skip tracing and assisting with operational decisions and new procedures Analyzes collection data compiles performance reports recommends process improvements and processes documentation related to loan assumptions extensions and modifications Additional duties may be assigned as needed to support departmental or organizational objectives

Qualifications and Competencies

Required To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Required Experience

Minimum 2 3 years experience in the auto finance industry including 1 year as a collector or similar position

Education

High School Diploma or General Educational Development GED equivalent required

Additional Requirements

Overtime required required on an as needed basis Travel 0 10 as required on an as needed basis Must have reliable transportation and live within a commutable distance to one of the following cities Atlanta GA; Dallas TX; Detroit MI; Houston TX; Phoenix AZ

Qualifications Preferred

Knowledge of the FDCPA as well as FISC Collection Standards of Conduct Prefer previous leadership experience in a call center environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this Job the employee is regularly required to sit; use hands to finger handle or feel; reach with hands and arms and talk or hear The employee is occasionally required to stand; walk and stoop kneel crouch or crawl The employee must occasionally lift andor move up to 10 pounds Specific vision abilities required by this job include close vision

Work Environment

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions The noise level in the work environment is usually moderate

Work Schedule

This position requires the ability to work various shifts to accommodate business needs Typically between the hours of 8AM 6PM Monday through Friday and on weekends as needed Travel is required 10 of the time An applicant must be authorized to work in the United States to be eligible for this position Stellantis Financial Services Inc will not sponsor applicants for work visas of any type for this position Stellantis Financial Services Inc SFS is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment discrimination and intimidation It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex andor transgender status or any protected status Candidates must possess authorization to work in the United States This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons