Collections Team Leader – Drive Delinquency Resolution

Stellantis Financial Services US; Atlanta (GA); On-site; USD 60,000 - 75,000; Full time

Job summary

Stellantis Financial Services US is seeking a Collections Supervisor in Atlanta, GA. You will oversee collection teams, manage workflows, and ensure regulatory compliance while working to bring delinquent accounts current.

The role requires supervisory and collections experience, knowledge of FDCPA, and the ability to lead a team in a fast-paced environment. Local candidates only; this is an on-site position.

Qualifications

• Minimum 1 year supervisory experience.
• Minimum 3 years collections experience.
• Must have reliable transportation and live within commutable distance to Atlanta, GA.

Responsibilities

• Oversees and directs the activities of collection teams, including auto dialer strategies.
• Defines work processes, schedules tasks, and optimizes workflow to increase efficiency.
• Assesses accounts flagged for repossession and legal action, ensuring compliance with regulations.
• Provides guidance and support to team members on complex collection cases and strategies.
• Delivers clear written and verbal instructions to staff.
• Inspects work outputs for precision, tidiness, and adherence to company policies.
• Fosters team cohesion, addresses conflicts, and mediates disputes.
• Evaluates performance reports of subordinates and offers constructive feedback.
• Ensures adherence to the Collection Standards of Conduct policy and promotes compliance.
• Handles sensitive consumer information per privacy regulations and company guidelines.

Skills

Supervisory experience

Collections experience

Education

High school diploma/GED

Job description

Stellantis Financial Services US is seeking a Collections Supervisor in Atlanta, GA. You will oversee collection teams, manage workflows, and ensure regulatory compliance while working to bring delinquent accounts current.

The role requires supervisory and collections experience, knowledge of FDCPA, and the ability to lead a team in a fast-paced environment. Local candidates only; this is an on-site position.