Collections Specialist — Hybrid, Flexible Schedule

First Investors Financial Services, Inc.; Houston (TX); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Pay rate $19–$24/hour

Next onboarding class Sept 14, 2026

Possible monthly bonus

Flexible weekly schedules

Hybrid work arrangement

Casual dress code

Spanish language skills valued

Job summary

Stellantis Financial Services, Inc. is seeking a Collections professional responsible for contacting customers to collect delinquent auto loan payments and apply established collection programs.

You will document interactions, verify account information, and work to minimize delinquency while adhering to policy and procedures. The role requires maintaining production metrics, following FDCPA guidelines, and occasionally traveling to support on-site operations.

Qualifications

• Minimum 2 years of collection-related experience.
• High School Diploma / GED required.
• Overtime required; travel 0-10%.

Responsibilities

• Confer with customers by telephone to collect current and past due payments.
• Document conversations and arrangements in the collection system.
• Recommend accounts for repossession or legal action.
• Maintain delinquent rates at or below objectives.
• Meet daily and weekly production goals (calls and dollars collected).

Skills

Effective communication

Phone etiquette

Multitasking

Problem solving

Stress tolerance

Education

High School Diploma / GED

Tools

MS Excel

MS Word

Job description

Stellantis Financial Services, Inc. is seeking a Collections professional responsible for contacting customers to collect delinquent auto loan payments and apply established collection programs.

You will document interactions, verify account information, and work to minimize delinquency while adhering to policy and procedures. The role requires maintaining production metrics, following FDCPA guidelines, and occasionally traveling to support on-site operations.